Accounts / Client Relationship

• Act as the key point of contact for clients and have a strong understanding of their brand and market sector
• Strategically plan and manage your client portfolio, leveraging resources from the strategy, media and analytics teams when required to add value to the client relationship
• Receive and respond to client briefs, developing approach plans and Scopes of Work for client approval
• Communicate project progress and deadlines to clients on a regular, consistent basis
• Present work to the client throughout the delivery process and articulate rationale and strategy against the goals set-out
• Ensure quality standards are met and client expectations exceeded on services delivered
• Continuously engage the client, other stakeholders and the team to ensure we’re delivering the value expected of each engagement
• Spot opportunities or concerns and escalate them to the Group Account Director or Business Lead at the appropriate time
• Monitor and review project execution against the plan and budget for account health and profitability
• Support and contribute to the development of tactical and strategic planning, demonstrating strong marketing analysis skills
• Pitch and present to new and existing clients
• Support and contribute to new business development
• Manage financial reporting and forecasting

• +3 yrs experience working as an account or project manager in a professional marketing, advertising and/or digital agency or business
• Post-secondary education, preferably in a related field (digital, media, marketing, communications)
• Knowledge of the digital media landscape (paid, earned and owned) preferable
• Experience working with and presenting to senior client stakeholders
• Experience growing an account
• Strong B2B / B2C experience
• Excellent organizational skills and attention to detail
• Strong business acumen, analytical and problem-solving skills
• Experience with data-driven marketing preferable
• Ability to think strategically long-term whilst also delivering on day-to-day responsibilities