Accounts / Client Relationship

• Acts as the key point of contact for owned client relationships.
• Champions the client to internal teams.
• Documents all client and partner agency interactions and manages all client relation documents and information
• Coordinates and leads weekly meetings with clients and agency partners during projects.
• Intermediate ability to qualify client requests, gathering additional qualifying information when needed.
• Meets with clients and agency partners on a regular basis and introduces them to other team members as required through the integrated process.
• Assists in executing account plans.
• Leverages the strategic, creative and technology team to add value to the client relationship.
• Books and coordinates briefs, agency collaboration meetings and presentations and plans and delivers appropriate information for those meetings.
• Begins to deliver insights into current strategy, media plans, and consumer and channel trends to agency and clients.
• Reviews all reports before sending to clients and provides insights that could be useful.
• Champions the quality and accuracy of all agency outputs to client by reviewing and auditing major client deliverables, checking for brand consistency and overall quality.
• Is able to escalate opportunities, challenges or issues to project or account plans before they arise and escalates them to the Business Lead, Producer, Client, or Agency Partner appropriately.

Administration

• Provides professional services including routing all incoming/outgoing office traffic involving, clients, suppliers, building management personnel, and other visitors in an enthusiastic and professional manner.
• Manages office mail and coordination of courier services.
• Opens and closes the office, ensuring that office security is maintained at all times.
• Orders office and kitchen supplies, ensuing the supplies are replenished before running out.
• Reconcile and manage petty cash for office.

• 2 years of experience working as an Account Manager in a professional marketing, advertising, and/or digital agency.
• Intermediate understanding of the marketing landscape.
• Marketing and sales experience is desirable.
• Post-secondary education, preferably in a relevant field (business, communications, marketing, psychology, etc.).
• Highly organized with the ability to handle multiple projects/deadlines and multi-task in a fast-paced environment.
• Intermediate knowledge of media specific terminology and digital metrics, corresponding data, and their implication on planning efforts.
• Ability to comprehend financial documentation, including the ability to understand budgets and forecasts within the context of client projects and campaigns.
• Proactively initiates, develops, and maintains effective and cooperative relationships with a wide array of personalities and team members. Displays conscientiousness and service towards others.
• Gives and receives feedback in a constructive manner.
• Intermediate computer and digital literacy skills (Microsoft Windows / Apple OSX, Microsoft Office,Internet/Web, Social Media).
• Intermediate presentation skills — comfortable participating in and occasionally leading client and media meetings.
• Advanced organizational skills
• Advanced interpersonal skills.
• Advanced verbal/written skills.