Director of CRM, Loyalty, & Ecommerce

Full Time

Corporate Services


What we're looking for

Noise Digital is a leader in data-driven performance marketing with offices in Vancouver, Toronto, and Los Angeles. Our Vancouver office is currently hiring for the role of Director of CRM, Loyalty, and Ecommerce. The core purpose of this role is to help Noise’s client partners design sophisticated personalized marketing and merchandizing programs across owned and partner channels.

What you'll do

  • Designing high impact 1:1 marketing strategies across owned channels
  • Guiding in the set-up, structure and activation of multi-channel ecommerce 
  • Developing advanced audience messaging, and data utilization frameworks 
  • Consulting on the right approach to loyalty marketing and activation
  • Collaborating with brand, UX, creative, paid media, tech, and data experts
  • A mix of hands-on problem solving and coaching others 
  • Communicating the value of Noise’s strategic consulting services to clients
  • Growing and managing a team of CRM, Ecomm, and data specialists 
  • Developing inspirational brand content to inspire clients

What you'll need to bring

  • 7+ years of hands-on experience with ecommerce, loyalty programs and personalized (data-driven, triggered) marketing across owned channels
  • Deep knowledge of the ecommerce and CRM technology/partnership landscape 
  • Sophisticated understanding of messaging nudges, advanced segmentation, user journey mapping, recommendation engines, and digital analytics  
  • Excellent writing, presentation design, and presentation delivery skills
  • Someone who enjoys building strong relationships with client partners
  • Someone who is comfortable with a mix of ‘doing the work’ and ‘leading a team’

Why Noise?

  • A diverse team that embraces principles of equality
  • A diverse roster of clients selling products/services in a variety of categories 
  • 20+ years of digital marketing leadership
  • A flat independent organization that lets you be you
  • Amazing variety of client partners that keep the work exciting
  • Flexible hours
  • Flexible working environment

Nice to have

Ready to join the team?

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